1. Hotel de Art Stay 10 Nights & Get 1 Night Free Stay is a Hotel de Art loyalty program (the “Program”). When you book and stay 10 nights with us, you will be given 1 free night to redeem.
2. All bookings must be made via walk-in, call in or online booking via our website www.hoteldeart.com.my. Bookings made via Online Travel Agencies (OTAs) (e.g. Booking.com, Agoda, Hotels.com, Expedia etc.) is NOT eligible to obtain any stamp(s) or free stay.
3. You can only collect nights or redeem Free Nights at any Hotel de Art property.
4. The Program is open to anyone over 18 years old who have stayed at least 1(ONE) night at any Hotel de Art property.
5. You will collect 1 stamp for every night you stay at any Hotel de Art property. Collect 10 nights and we give you 1 Free Night.
6. One stamp will be stamped on your loyalty card by the front desk officer upon check-in after the customer have at least paid for 1(ONE) night.
7. In the event you did not bring the card upon check in, you can bring the card next time you visit the hotel (the property that you stayed in) to collect the stamp.
8. When you collect 10 nights, we will give you 1 Free Night to redeem at any Hotel de Art property. You can redeem your Free Night by calling the the hotel, telling the front desk officer that you would like to redeem the free stay. You must bring the card with full 10 stamps to redeem. The card will be collected back by the hotel.
9. The free night CANNOT be redeemed on Fridays, Saturdays, eve and public holidays and peak seasons (at the discretion of the hotel).
10. The room given for free night is the average of the maximum value of the 10 nights you collected. This value is equal to the average daily rate, excluding taxes and fees, of the nights you previously stayed.
11. Free Night stays are subject to all applicable booking terms and conditions. You will not collect a night when you redeem your Free Night. Collected nights have no cash value, and you cannot redeem your Free Night for cash.
12. If you redeem your Free Night on a stay that is less than the maximum value of your Free Night, you will not get the difference in cash, credit or anything else.
13. You can redeem your Free Night on a stay that costs more than the maximum value of your Free Night – you just pay the difference for the room upgrade.
14. The Program is void where prohibited by law. Our failure to enforce any provision of these terms and conditions shall not constitute a waiver of that or any other provision. Our decision on all questions or disputes regarding the Program is final.
If you have any questions about these terms and conditions or your rights and obligations, please email [email protected]
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